Customer Service Staff
What is our preferred profile?
Emphatic people who are passionate about dealing with people. Ones who have good skills in communication, listening, understanding and resolving any problem that may arise with the greatest efficiency.
Assertive people who hold great emotional intelligence, are calm, patient, able to synthesize ideas and work as a team in stressful situations.
Proactive, courageous people who can adapt easily to changes and wish to become part of a young and motivated team. Very good work environment!
What responsibilities would you have?
Managing emails and calls from our customers.
Providing information and resolving incidents, always for our customers.
Monitoring the type of queries and claims in order to detect and remedy problems from their origin.
Constant collaboration with the rest of the team. Any candidate is expected to provide ideas to and critical (constructive) thinking with their co-workers.
What are the objectives?
Total control over the monitoring and resolution of customers' calls and emails.
Obtain more information and training about the sector.
Collaborate and contribute ideas to improve team organization.
Soak up our philosophy of continuous improvement. Our goal is to improve all existing processes and automate them.
What are our requirements?
Knowledge of office suites and other user-level spreadsheets.
Knowledge of languages (mandatory high level, both spoken and written, of Catalan and Spanish).
What skills do we look for?
Experience in the electric and gas sector.
What do we offer?
A permanent, full-time contract, from 9:00 AM to 7:00 PM, for immediate hiring.
Expand your CV and become part of a young and passionate project.
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