Customer Service Staff

What is our preferred profile?

Emphatic people who are passionate about dealing with people. Ones who have good skills in communication, listening, understanding and resolving any problem that may arise with the greatest efficiency.

Assertive people who hold great emotional intelligence, are calm, patient, able to synthesize ideas and work as a team in stressful situations.

Proactive, courageous people who can adapt easily to changes and wish to become part of a young and motivated team. Very good work environment!

What responsibilities would you have?

  • Managing emails and calls from our customers.

  • Providing information and resolving incidents, always for our customers.

  • Monitoring the type of queries and claims in order to detect and remedy problems from their origin.

  • Constant collaboration with the rest of the team. Any candidate is expected to provide ideas to and critical (constructive) thinking with their co-workers.

What are the objectives?

  • Total control over the monitoring and resolution of customers' calls and emails.

  • Obtain more information and training about the sector.

  • Collaborate and contribute ideas to improve team organization.

  • Soak up our philosophy of continuous improvement. Our goal is to improve all existing processes and automate them.

What are our requirements?

  • Knowledge of office suites and other user-level spreadsheets.

  • Knowledge of languages (mandatory high level, both spoken and written, of Catalan and Spanish).

What skills do we look for?

  • University studies.

  • Experience in the electric and gas sector.

What do we offer?

  • A permanent, full-time contract, from 9:00 AM to 7:00 PM, for immediate hiring.

  • Expand your CV and become part of a young and passionate project.

How does that sound?

If our values match yours, you'll enjoy the challenges and feel like we made the position just for you.
Tell us who you are! Send us your CV and tell us why you think you're the best candidate by sending an email to:
endurance@holaluz.com

The personal data that you provide to us will be treated only for the purposes of assessing your application and will be deleted, if the contrary is not indicated, once the hiring process is concluded. By sending your data by email you declare to be aware of the privacy policy.

Basic information about Data Protection
Data controller: CLIDOM ENERGY S.L.
Purpose: Sending of information and/or service provision
Legitimation: Contract performance or express consent.
Recipients: Personal data will not be transferred to third parties outside the scope of the services provided.
Rights: Access, rectification and erasure of the data, as well as other rights, as explained in the additional information.
Additional information: You can check the additional information about Data Protection on our web.