Any doubts?

Our electrical fault repair service: no more worrying

At Holaluz our aim is to provide you with 100% green energy and make your life easier. Our customers’ peace of mind is the most important thing.

As a Fair Rate customer there are all kinds of services included in your fixed monthly instalment. One of these is the electrical fault repair service, meaning you don’t have to worry about the electrical maintenance of your installation, or of any large appliances.

Electrical supply faults in your home

The maintenance of an electrical installation is essential in any dwelling, but sometimes things come up that prevent us from enjoying our homes. That's why we provide an extensive electrical fault repair service. It includes:

  • Up to €1,200 per year for repairs of faults affecting the electrical installation of your home.

  • At-home electrical repairs of sockets, switches, fuses, doorbells, transformers, power lines, differentials and fuse boxes.

Household appliance faults

And so that you're even more relaxed about things, our electrical fault repair service also includes a free electrical repair service for large appliances (fridge, freezer, washing machine, tumble dryer, dishwasher, ceramic hob, induction hob and oven):

  • Covers €125 including parts, labour and travel costs. If at any time you exceed that amount, don't worry, you'll only have to pay the difference for the part.

  • You can use this whenever you need to.

  • Free phone assistance 365 days a year.

Electrical maintenance service

One handyman service per year for up to 3 hours of work, including labour and travel. It also includes:

  • Electrician: replacement of plugs, switches and circuits.

  • DIY: repairing door handles and adjusting doors, installing ceiling fans/ceiling lights, hanging pictures, shelves, shelves or wall lamps, adjusting kitchen unit doors, fitting hangers and coat racks and installing curtain rods.

Our energy should be always green, and things should always be simple

You're sure to have titles, and we love anticipating your needs.

  • Is there a limit to the number of electrical repairs?

    No, it's unlimited. We'll come to repair things as many times as necessary. On top of that, each repair is covered by a 1-year warranty.
  • Are labour and travel costs included?

    Yes, they're included.
  • Does it include an advisory service?

    Yes, it includes personalised advice on protecting yourself and your home in the event of a fault whilst you wait for professional assistance.
  • What doesn't our fault repair service include?

    Although our electrical fault repair service is the most comprehensive on the market, there are some faults that are excluded.

Any doubts?