Any doubts?
Sign up Client Zone header.logo.alt

Privacy Policy

Information about data protection

Company details

Name: HOLALUZ-CLIDOM, S.A. (“Holaluz”)
Tax number: A65445033
Address: Passeig Joan de Borbó 99-101 4th floor, 08039
Phone number: 900670707
Email: lopd@clidom.es

Why do we use your data?

The collection and treatment of personal data by Holaluz will be carried out with the following purposes, depending on the circumstance:

  1. For those who are signing up for an electricity supply or financing and supply of a solar installation, data is collected in order to carry out the registration in the Customer Area, to provide information about the services provided by Holaluz or other companies of the group, and for compliance with the legal obligations deriving from the subscribed contract, either through the website or through the Holaluz mobile application.
  2. For those who provide data for obtaining more information about the services provided by Holaluz, the data will be treated solely for the purpose of sending the requested information.
  3. For those who contract the financing and supply of a solar installation, in order to obtain information for the purposes of preventing money laundering and financing of terrorism.

Similarly, the navigation data and cookies may be used with the purpose of improving the user accessibility and improving navigation, as well as for advertising purposes, in accordance with the cookies policy which is accepted at the beginning of the navigation, either through the website or through the Holaluz mobile application.

The data may also be collected with other specific purposes indicated for each particular case, some examples being the participation in raffles, promotions or campaigns.

Holaluz can interact with users through the social networks (Facebook, Twitter, Instagram, Linkedin…). The data received through these networks will be treated and stored following this same privacy policy, as well as the applicable policy of each social network or service provider.

Holaluz, before signing the Contract, may verify the Client's solvency by consulting the patrimonial and credit solvency files deemed convenient and in strict compliance with the applicable regulations. The result of said consultation could, where appropriate, condition the entry into force of the Contract.

Finally, applications for job vacancies for open positions may also be received through this web page. The data received will be treated solely with the purpose of evaluating the applications and carrying out the selection process.

Duration

The personal data provided for the contracting of services will be stored by Holaluz for the required time in order to deliver the necessary actions and services contracted.

The data will be deleted within 5 years after the termination of the contractual relation, to the effect of complying with the tax and applicable legislation.

For the rest of the personal data, the period of conservation will be of 2 years from the collection of the data as long as the owner of the data does not oppose. In the case of consent for the use of the data for advertisement purposes, the data will be treated while the owner does not exercise the right of opposition.

Entitlement

The entitlement for the use of the personal data is the user’s consent, either by the acceptance of the cookie policy or the privacy policy, for the reception of commercial information or the operation of the contract.

Similarly, Holaluz is entitled to use the personal data with the purpose for which it was provided, like the provision of a service, the execution of the Contract and the precontractual requirements, or the evaluation of an applicant. In these cases the entitlement will be the compliance of a contract or a legal relationship by Holaluz.

The user who accepts the present policy declares being over legal age and to be in full capacity to accept it, exonerating Holaluz from any responsibility deriving of lack of capacity of the acceptor.

Communication or transfer of data to third parties

In some cases, only if necessary, Holaluz will provide user data to third parties. However, the data will never be sold to third parties. External service providers (for example, hosting providers) with whom Holaluz works may use the data to provide the corresponding services, but they will not use this information for their own purposes or for its transfer to third parties.

Said communication will be made, for example, to the distribution company for the processing of the contract, to a call center for the managing of the customer support, to a debt collection company in the case of non-payment, or to a default registry.

Likewise, data may be transferred to third parties so that they provide ad measurement services on behalf of Holaluz.

All the third parties receiving the data are located in European Union member states.

The data may also be transferred to public administrations and judicial bodies whenever there is a legal duty to provide them.

Similarly, HOLALUZ-CLIDOM S.A. may transfer the personal data to other companies of the Holaluz Group for the operation of the contract or for the sending of commercial information. In this second case, the owner of the data must have provided prior consent to this effect. Specifically, for those who contract the service comprised of the electricity supply and financing and supply of the self-consumption installation, Holaluz may transfer the data to other companies of the Holaluz Group for the overall management of said service, including the issuance of invoices and the managing of the rest of contracts that the Client may have with any other entities of the Holaluz Group.

Finally, we inform you that for the mobile application, Holaluz will only transfer personal data to domains of the company itself.

Data transfers outside the European Union

At Holaluz we process your data within the European Union and generally we have providers located within the European Union or at least, in countries determined to have an adequate level of data protection.

If we need to use providers which carry out processing outside the European Union or in countries that do not comply with the requirement indicated above, we will ensure that your data is processed in a secure and legitimate manner, requiring the appropriate guarantees according to the protection data rules in force.

Data categories

The data that HOLALUZ-CLIDOM, S.A. will collect and treat are:

  1. Name
  2. Surname
  3. Address
  4. ID
  5. Phone number
  6. IBAN
  7. Email
  8. CUPS
  9. Consumption
  10. Cookies
  11. Defaults
  12. Economic and social situation
  13. Any other data required for the provision of the service.

How have we obtained the Personal Data?

The origin of the Personal Data is as follows:

  • Data provided directly by you through this Contract, related acts or linked contracts.

Rights

As a user you can exercise the rights of access, rectification, opposition, deletion, portability, limitation of treatment and not to be subject to automated decision-making at any time by writing to lopd@clidom.es or by sending a letter attaching a photocopy of your ID or other identification document to HOLALUZ-CLIDOM, SA, Paseo Juan de Borbón 99-101, 4th Floor, 08039, Barcelona.

In any case, you will have the right to withdraw your consent for the processing of your data at any time, without this affecting the lawfulness of processing based on consent before its withdrawal, or object to the processing of your data, in which case we will only keep your personal data for the exercise or defense of potential claims

You also have the right to file a complaint or to exercise a procedure for the protection of rights before the Spanish Agency for Data Protection.

Additional Information

Holaluz will apply the appropriate state of the art technical and organizational measures in order to guarantee the security, confidentiality and availability of the personal data collected. Similarly, and taking into account the importance that that this data has for the User, Holaluz commits to informing about any situation that may have endangered the confidentiality and availability of the data, as well as informing the Spanish Data Protection Agency of any breach of the security of the data. This obligation will not be applicable when the communication of the situation to the Users could further endanger their data or when it improbable that the security breach affecting the data entails a high risk for the rights and freedoms of the owners.

Holaluz is not responsible for hypothetical damages that may arise from interference, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operational functioning of this electronic system, caused by causes beyond Holaluz of delays or blockages in the use of this electronic system caused by deficiencies or overloads of telephone lines or overloads in the Data Processing Center, in the Internet system or in other electronic systems, as well as damages that may be caused by third parties. people through illegitimate interference outside the control of Holaluz. However, the user must be aware that security measures on the Internet are not impregnable.

For any issue relating to the duties of the Representative of Data Protection, you can contact us directly at dpd@holaluz.com.

Responsible for the accuracy and veracity of the data provided

The user is solely responsible for the veracity and correctness of the data included, exonerating Holaluz from any responsibility in this regard. Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The user agrees to provide complete and correct information and, Holaluz reserves the right to terminate the services contracted with users, in the event that the data provided is false, incomplete, inaccurate or out of date. Holaluz is not responsible for the veracity of the information that is not of its own elaboration and for which another source is indicated, for which reason it does not assume any responsibility for hypothetical damages that may arise from the use of said information.

Modification of the Privacy Policy

This Privacy Policy may be modified. We highly recommend that, from time to time, you review it.