Information about data protection
Name: HOLALUZ-CLIDOM, S.A. (“Holaluz”)
Tax number: A65445033
Address: Passeig Joan de Bor99-101 4th floor, 08039
Phone number: 900670707
Why do we use your data?
The collection and treatment of personal data by Holaluz will be carried out with the following purposes, depending on the circumstance:
- For those who are signing up for an electricity supply and/or gas contract or supply and financing of a solar installation, data is collected in order to carry out the registration in the Customer Area, to provide information about the services provided by Holaluz or other companies of the group, and for compliance with the legal obligations deriving from the subscribed contract.
- For those who provide data for obtaining more information about the services provided by Holaluz, the data will be treated solely for the purpose of sending the requested information.
- For those who contract the financing and supply of a solar installation, in order to obtain information for the purposes of preventing money laundering and financing of terrorism.
Similarly, the navigation data and cookies may be used with the purpose of improving the user accessibility and improving navigation, as well as for advertising purposes, in accordance with the cookies policy which is accepted at the beginning of the navigation.
The data may also be collected with other specific purposes indicated for each particular case, some examples being the participation in raffles, promotions or campaigns.
Finally, applications for job vacancies for open positions may also be received through this web page. The data received will be treated solely with the purpose of evaluating the applications and carrying out the selection process.
The personal data provided for the contracting of services will be stored by Holaluz for the required time in order to deliver the necessary actions and services contracted.
The data will be deleted within 5 years after the termination of the contractual relation, to the effect of complying with the tax and applicable legislation.
For the rest of the personal data, the period of conservation will be of 2 years from the collection of the data as long as the owner of the data does not oppose. In the case of consent for the use of the data for advertisement purposes, the data will be treated while the owner does not exercise the right of opposition.
Similarly, Holaluz is entitled to use the personal data with the purpose for which it was provided, like the provision of a service, the execution of the Contract and the precontractual requirements, or the evaluation of an applicant. In these cases the entitlement will be the compliance of a contract or a legal relationship by Holaluz.
The user who accepts the present policy declares being over legal age and to be in full capacity to accept it, exonerating Holaluz from any responsibility deriving of lack of capacity of the acceptor.
Transfer of data to third parties
Holaluz can transfer the data to third parties to the effects of guaranteeing the correct operation of the contacts.
Said transfer may be, for example, to the distribution company for the processing of the contract, to a call center for the managing of the customer support, to a debt collection company in the case of non-payment, or to a default registry. Likewise, data may be transferred to third parties so that they provide ad measurement services on behalf of Holaluz.
All the third parties receiving the data are located in European Union member states, and in the case they provide services to Holaluz, the access to the data will be carried out under a contract where the obligations of the provider in relation to the access to the data from Holaluz are clearly established.
The data may also be transferred to public administrations and judicial bodies whenever there is a legal duty to provide them.
Similarly, HOLALUZ-CLIDOM S.A. may transfer the personal data to other companies of the Holaluz group for the operation of the contract or for the sending of commercial information. In this second case, the owner of the data must have provided prior consent to this effect.
Specifically, for those who contract the service comprised of the electricity supply and financing and supply of the self-consumption installation, Holaluz may transfer the data to other companies of the Holaluz Group for the overall management of said service, including the issuance of invoices and the managing of the rest of contracts that the CLIENT may have with any other entities of the Holaluz Group.
Data transfers outside the European Union
At Holaluz we process your data within the European Union and generally we have providers located within the European Union or at least, in countries determined to have an adequate level of data protection.
If we need to use providers which carry out processing outside the European Union or in countries that do not comply with the requirement indicated above, we will ensure that your data is processed in a secure and legitimate manner, requiring the appropriate guarantees according to the protection data rules in force.
The data that HOLALUZ-CLIDOM, S.A. will collect and treat are:
- Phone number
- Economic and social situation
- Any other data required for the provision of the service.
How have we obtained the Personal Data?
The origin of the Personal Data is as follows:
- Data provided directly by you through this Contract, related acts or linked contracts.
As a user you can exercise the rights of access, rectification, opposition, deletion, portability and limitation of treatment at any time by writing to email@example.com or by sending a letter attaching a photocopy of your ID or other identification document to HOLALUZ- CLIDOM, SA, Paseo Juan de Borbón 99-101, 4th Floor, 08039, Barcelona.
In any case, you will have the right to withdraw your consent for the processing of your data at any time, without this affecting the lawfulness of processing based on consent before its withdrawal, or object to the processing of your data, in which case we will only keep your personal data for the exercise or defense of potential claims
You also have the right to file a complaint or to exercise a procedure for the protection of rights before the Spanish Agency for Data Protection.
Holaluz will apply the appropriate state of the art technical and organizational measures in order to guarantee the security, confidentiality and availability of the personal data collected. Similarly, and taking into account the importance that that this data has for the User, Holaluz commits to informing about any situation that may have endangered the confidentiality and availability of the data, as well as informing the Spanish Data Protection Agency of any breach of the security of the data. This obligation will not be applicable when the communication of the situation to the Users could further endanger their data or when it improbable that the security breach affecting the data entails a high risk for the rights and freedoms of the owners. For any issue relating to the duties of the Representative of Data Protection, you can contact us directly at firstname.lastname@example.org.
The User guarantees that the personal data provided to Holaluz are true and is responsible for communicating any modification of the data so as that, it is always accurate.